Return & Refund Policy

Return, Refund & Cancellation Policy

Last Updated: 11 June 2026

Thank you for shopping with Gallus App. We strive to provide quality poultry medicines, supplements, feed additives, and related products. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

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1. Order Cancellation

Before Dispatch

Customers may cancel an order before it has been dispatched from our warehouse.

If payment has already been made, the refund will be processed according to the refund terms mentioned below.

After Dispatch

Once an order has been dispatched, cancellation requests may not be accepted.

2. Eligible Returns

Returns will be accepted only under the following circumstances:

• Wrong product delivered.
• Product received in damaged condition.
• Product received in expired condition.
• Product received with manufacturing defects.
• Product missing from the package.

Customers must notify Gallus within 48 hours of delivery by contacting customer support and providing relevant photographs or videos.

3. Non-Returnable Products

For safety, hygiene, and quality reasons, the following products are generally not eligible for return:

• Opened poultry medicines.
• Used products.
• Products with broken seals caused after delivery.
• Products damaged due to improper storage by the customer.
• Products purchased under special offers or clearance sales.
• Products returned without original packaging.

Gallus reserves the right to inspect returned products before approving any refund or replacement.

4. Refund Eligibility

Refunds may be approved in the following cases:

• Order cancelled before dispatch.
• Wrong product delivered and replacement unavailable.
• Damaged product received.
• Expired product received.
• Approved return request after verification.

Refund approval shall be at the sole discretion of Gallus after verification of the claim.

5. Refund Process

Once a refund request is approved:

• Online payment refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days, depending on banking partners and payment gateways.
• Shipping charges, if applicable, may not be refundable unless the error occurred on the part of Gallus.

6. Replacement Policy

Where possible, Gallus may offer a replacement instead of a refund.

Replacement requests are subject to:

• Product availability.
• Verification of damage or incorrect delivery.
• Approval by Gallus customer support.

7. Delivery Issues

If a package is marked as delivered but has not been received, customers must notify Gallus within 48 hours of the delivery notification.

Gallus will coordinate with logistics partners to investigate the matter.

8. Product Usage Disclaimer

Poultry medicines, supplements, and animal health products should be used strictly according to manufacturer instructions and professional veterinary guidance.

Gallus shall not be responsible for:

• Incorrect product usage.
• Improper dosage administration.
• Storage-related damage after delivery.
• Farm losses, bird mortality, or production losses.

9. Return Shipping

If the return request is approved due to an error on the part of Gallus, return shipping costs may be borne by Gallus.

In other eligible cases, return shipping charges may be borne by the customer.

10. Contact for Returns & Refunds

For return, refund, replacement, or cancellation requests, please contact:

By placing an order through Gallus App, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.